We usually ship all orders within 1-3 business days. However this delay may vary depending on several reasons (higher demand, product out of stock, national holidays etc.)
From the time we ship your order, the estimated shipping delays are the following:
- France: 2-3 days
- Europe & UK: 5-7 days
- Rest of the world: 9-14 days
Please note that shipping delays presented above may vary according to volume of orders and products availability.
We will email you your courier tracking link once your parcel has been shipped from our warehouse. Please note, it may take up to 24 hours from receiving the dispatch email for the tracking link to update.
You can track your delivery by submitting your tracking number here: https://www.laposte.fr/outils/track-a-parcel
Please contact our customer support with your new shipping address as soon as possible. However, we cannot guarantee to fulfill your request.
We offer 30 days from the date your order is delivered to return or exchange your order. The item(s) must be unworn, without damage and coming with their original packaging/tags. In order to receive the return instructions, please send us by e-mail with your order number.
Our standard return window is 30 days from the date of delivery. Please make sure to return the item(s) within this timeframe to be eligible for a refund or exchange.
No, all returns within Europe are free. For orders placed outside of Europe please contact us to get more information.
We usually process all refunds within 5-7 days after receiving the return. Your refund will be processed back to your original payment method.